Customer Service Representative

Description
We are looking for a Customer Service Representative to support customer interactions for a utilities and infrastructure organization in Lawrence, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, handling a steady volume of calls, and ensuring service requests are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and order-related tasks. On-Site Monday-Friday


Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely and accurate information related to services and account needs.

• Make outbound calls as needed to follow up on requests, clarify details, and support resolution of customer concerns.

• Enter service orders and customer information into internal systems with a strong focus on accuracy and completeness.
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