Customer Service Representative

1. Order Processing

• Enter and maintain customer orders accurately in the ERP system.
• Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
• Monitor order blocks, missing information, and routine pricing issues and escape when needed.

2. Customer Support

• Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
• Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
• Support onboarding of new customer accounts by following defined procedures.

3. Process & Policy Compliance

• Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.
• Maintain accurate documentation to support internal controls and audits.

4. Cross‑Functional Collaboration

• Partner with CSB, COD,...