Customer Service Representative

Responsibilities

• Order Processing: Enter and maintain customer orders accurately in the ERP system. Follow standard SOPs for order creation, changes, confirmations, and delivery alignment. Monitor order blocks, missing information, and routine pricing issues and escalate when needed.
• Customer Support: Manage daily customer inquiries regarding order status, delivery, documentation, or general requests. Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues. Support onboarding of new customer accounts by following defined procedures.
• Process & Policy Compliance: Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines. Maintain accurate documentation to support internal controls and audits.
• Cross‑Functional Collaboration: Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow. Escalate non‑standard cases to Senior CSR or t...