Customer Service Representative | Kaihāpai Moni Oranga | Lower Hutt Contact Centre

Ministry of Social Development – Customer Service Representative (Permanent, full time – 37.55 hours per week)

Location: Central Lower Hutt

Start date: 28 September 2026 | Salary: $61,466.00 – $73,903.00 (annual progression)

What you'll be doing

As the first point of contact, you will provide inbound phone support to clients from diverse backgrounds and situations. Your responsibilities include:

• Guiding clients through our services by providing clear and accurate information.
• Offering tools and support to help clients access the services they need.
• Listening with empathy and working to resolve challenges during calls.
• Making decisions using tools and resources to ensure the right support is provided.

What you need to know

You will receive a structured training programme to build your MSD product knowledge, skills and confidence to perform the role independently. Ongoing support and trainin...