Customer Service Representative | Kaihāpai Moni Oranga | Lower Hutt Contact Centre

Ministry of Social Development
Permanent, full time - 37.55 hours per weekStart date: 28 September 2026Starting Salary: $61,466.00 with annual progression Central Lower Hutt Location
We're a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. We are currently seeking Customer Service Representatives (CSRs) to join our Work and Income general line based in the Lower Hutt Contact Centre
You can hear from some of our CSRs here: https://www.youtube.com/watch?v=QXB3AOrQHkg
What you'll be doing | He aha tāu e mahi ana
In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Your responsibilities will include:
* Guiding clients through our services by providing clear and accurate information.
* Offering tools and support to help clients access the services they need.
* Listeni...