Customer Service Representative

WE'RE HIRING | Customer Service Representative – US Healthcare & Case Management

HEYA is looking for experienced and customer-focused South African Customer Service Representatives to join our team supporting a US Healthcare & Case Management Team (In Office).

If you have a passion for helping people, thrive in a fast-paced environment, and are looking for an exciting opportunity to grow your career, we'd love to hear from you!

Key Responsibilities:

• Handle inbound and outbound customer enquiries
• Assist patients, healthcare providers, caregivers, and insurance representatives
• Schedule appointments and support case management administration
• Capture accurate customer information on CRM systems
• Resolve customer queries professionally and escalates complex matters when required
• Deliver exceptional customer service while maintaining confidentiality and compliance

What We're Look...