Customer Service Representative – Indigenous Special Program

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board (WSIB). We are committed to building a workforce that reflects the communities we serve and advancing reconciliation with Indigenous peoples. This position provides information services and administrative assistance in the WSIAT's Call Centre.

About the job

As a first point of contact, you will provide assistance (via telephone, written correspondence, chatbot, and in person) to the general public and parties to appeals by:

• Providing culturally appropriate navigation and support for Indigenous parties in the appeal process.
• Sharing insights that respect Indigenous cultures, traditions and perspectives where possible.
• Answering and directing high volumes of communications via telephone, written correspondence, chatbot, an...