Customer Service Representative II

Thermo Fisher Scientific · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full time

Posted

June 21, 2026

Job Description

Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
Engage in activities to provide an enhanced customer experience
Ensure adherence to organizational procedures, policies and systems.
Ensures that performance metrics / SLAs are met 
Adhere to daily turnaround time for orders as per set TAT guidelines
Ensure adherence to all internal / external processes defined 
Proactively escalates issues that can potentially hamper the business processes
Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Contribute to team effort by accomplishing related results as needed
Other Requirements
Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
’ Hands on experience on Order Management
Requires strong comp...
        

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