Customer Service Representative II

Description We are looking for a detail-oriented Customer Service Representative II to support vehicle intake and records processing for an impound operations team in Baltimore, Maryland. This Contract position is ideal for someone who can balance customer service, documentation accuracy, and careful handling of sensitive vehicle and property information. The person in this role will help maintain organized records, verify incoming documentation, and ensure each vehicle is processed thoroughly and consistently.

Responsibilities:
• Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility.
• Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes.
• Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings aga...