Customer Service Representative

Description We are looking for a Customer Service Representative to join a growing healthcare-focused organization in Houston, Texas on a contract basis with the potential for a permanent role. This position supports physicians and cancer care facilities by coordinating kit shipments, responding to customer inquiries, and helping ensure orders are handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a highly organized approach to managing day-to-day service requests in a fast-paced environment.

Responsibilities:
• Respond to inbound customer calls and messages from physician offices and care centers with professionalism and urgency.
• Process orders accurately and maintain detailed records to support timely shipment of diagnostic testing kits.
• Coordinate shipping activities and follow up on deliveries to help ensure materials arrive where they are needed.
• Communicate with internal team members through c...