Customer Service Representative

Position Summary
We are seeking a customer-focused and detail-oriented Customer Service Representative with 2+ years of experience to join our team. This role serves as a key liaison between customers, sales, production, and operations, ensuring orders are processed accurately and customer expectations are exceeded.
The ideal candidate has experience in a manufacturing environment, understands production processes, and can effectively communicate with both customers and internal teams. Blueprint reading experience is a strong plus, as this role may involve reviewing customer specifications, product requirements, and technical documentation.
Key Responsibilities

+ Serve as the primary point of contact for customers regarding orders, inquiries, product information, and issue resolution.

+ Process customer orders accurately and efficiently within ERP systems.

+ Monitor order status and proactively communicate updates, delays, and shipment information to...