Location
dubai
Job Type
Full-time
Posted
June 16, 2026
Job Description
Work Flexibility: Hybrid
What you will do:
- Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
- Work with the Purchasing team Suppliers Commercial teams RAQA Finance and Logistics teams on matters related to orders processing
- Support with shipments arrangement (getting instructions from customers work with supplier warehouse and logistics team providing supporting documents to the customers etc.)
- Provide excellent customer service in a professional and timely manner using phone or e-mail interaction
- Support RAQA Team with quality issues and any other quality related matters (RMA booking etc.)
- Process and follow up customers complaints
- Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
- Assist with after-sales care including replacements in close cooperation with Technical Service and RAQA
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