Customer Service Representative

Line of Business: Cement & WhitePay Range: $62,640.00 – $79,333.33

About Us
Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Take and process customer orders via phone, email, and other communication channels accurately and professionally.

Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.

Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.

Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.

Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

What We’re Looking For

Strong organizational skills with the abili...