Customer Service Representative

Job Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers
• Provide detailed information about plan features, benefits, and pricing to potential clients
• Identify opportunities to enhance revenue through upselling and cross‑selling of products or services
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage custo...