Customer Service Representative

Saudi German Hospital UAE is seeking a dedicated Customer Service Representative to join its Mental Health Clinic in Dubai, United Arab Emirates. This full‑time opportunity is ideal for individuals with healthcare front‑office experience who are committed to delivering exceptional patient service while maintaining professionalism and confidentiality.

• Welcome and assist patients with appointments and front‑desk inquiries.
• Verify insurance coverage and process pre‑authorizations.
• Handle billing inquiries, co‑payments, deductibles, and payment processing.
• Follow up on insurance claims and maintain accurate patient records.
• Coordinate with healthcare professionals to ensure smooth patient services.
• Maintain patient confidentiality and provide professional customer support at all times.

• 1–2 years of front‑office experience in a hospital or healthcare...