Customer Service Representative

Responsibilities

• Manage accounts in terms of order processing, order follow‑up, pricing integrity, on‑time deliveries, and complete order fulfillment.
• Provide telephone customer service regarding the company’s services and/or products.
• Identify customer needs and determine appropriate action.
• Promote and sell the company’s products or services.
• Investigate and resolve complaints.
• Use a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorize credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Ac...