Customer Service Representative

Description
We are looking for a Customer Service Representative to support customers in Dover, DE in a Contract to permanent role. This position begins with two weeks of remote work followed by onsite participation, offering the opportunity to contribute to a growing team while delivering attentive, detail-focused service. The ideal candidate brings prior customer support experience, strong communication skills, and the ability to handle a fast-paced workload with accuracy and care.


Responsibilities:

• Respond to inbound customer inquiries by phone and provide clear, timely support tailored to each situation.

• Process orders and service requests accurately while maintaining complete and organized records.

• Build strong familiarity with company products and services in order to guide customers effectively.

• Identify appropriate opportunities to recommend additional products or services that align with customer needs.

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