Customer Service Representative

ProTech Recruitment Ltd · Dorking, Surrey, United Kingdom

Location
Dorking
Job Type
Full-time
Posted
June 03, 2026

Job Description

Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

Processing and managing customer orders
Handling customer enquiries via phone and email
Monitoring open and delayed orders
Investigating shipping, invoicing and production issues
Liaising with internal departments including production and logistics
Managing returns and customer documentation requests
Ensuring compliance with internal procedures and processes

Requirements

Previous customer service experience within manufacturing, engineering, life sciences or a similar technica...

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