Location
chelmsford
Job Type
Full-time
Posted
June 18, 2026
Job Description
Customer Service Representative
Location: Chelmsford
Salary: £28000 + bonus
Position: Monday 8 – 5:30pm, Tuesday – Friday 8:30 – 5:30pm (1 hour lunch)
Benefits: Free onsite parking, bonus incentive, snacks provided in office, and more.
Note: You must be able to drive due to office location.
Job Responsibilities
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Processing orders over the phone.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can‑do attitude.
Qualifications
- Pre...