Customer Service Representative

The Role

Customer Service Representative. Field incoming and outgoing calls to customers; receiving and reviewing each Vendor or SP’s invoice for accuracy and processing. Specific responsibilities include but are not limited to: proactively managing open orders; fielding incoming inquiries from direct accounts regarding logistics, order fulfillment, and order management policies; working with other departments to facilitate on-time delivery and customer satisfaction; and other duties as needed. Night shift role supporting North America.

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree, any field.
• At least 6 months of Customer Service experience in the BPO industry is required.
• Excellent verbal and written communication skills.
• Motivated team players who can also work well individually with minimal supervision.
• Ability to multi-task, prioritize, and operate efficiently in a fast-paced envir...