Customer Service Representative

Description We are looking for a Customer Service Representative to join our team in North Canton, Ohio in a contract capacity with permanent potential. This position supports both customer communication and shipping coordination, making it ideal for someone who can balance service excellence with strong administrative follow-through. The role involves assisting customers with orders and returns while also helping ensure domestic and international shipments are prepared accurately and delivered on time.

Responsibilities:
• Manage incoming customer inquiries by phone and other channels, providing timely updates on orders, products, and service-related questions.
• Process sales orders, quotations, returns, and warranty requests with careful attention to accuracy and turnaround time.
• Prepare outbound shipments for domestic and international destinations, including labels, invoices, and required customs paperwork.
• Work closely with transportation providers, freigh...