Customer Service Representative

Internal applicants are strongly encouraged to apply; Preference will be given to qualified internal candidates wherever possible.

Role Purpose

As a Customer Inquiry Advisor, you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.

Key Responsibilities