Customer Service Representative

Description We are looking for a Customer Service Representative to support a busy customer care operation in Bloomfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order and website-related concerns, and keeping service requests organized across multiple channels. The role follows a hybrid schedule with onsite work three days per week and remote work two days per week, offering a balanced environment for someone who communicates well and works confidently with digital tools.

Responsibilities:
• Oversee and update the customer support ticket queue, ensuring inquiries are tracked, prioritized, and resolved in a timely manner.
• Respond to customer concerns related to product issues, general questions, online orders, and website functionality with professionalism and accuracy.
• Provide seasonal support for high-volume sales events, including Advent Calendar inquiries during peak months.
• Handle inbound ...