Location
barcelona
Job Type
Full-time
Posted
July 13, 2026
Job Description
ZONA FRANCIA
Customer Service Representative
About the Job
- To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Supports the order-to-cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filin...