Customer Service Representative at AirBoss

Enhance customer relationships at AirBoss Rubber Compounding as a Customer Service Representative in Kitchener, Ontario. You will resolve inquiries, manage orders, and maintain customer satisfaction across all touchpoints.

This role requires a highly motivated individual with over five years of customer service experience, preferably in a manufacturing setting. Your main tasks include overseeing the end-to-end order management process, monitoring order statuses, and ensuring accurate invoicing and credits. Excellent communication, problem-solving skills, and the ability to work under pressure are essential qualities for success in this position.

Key Responsibilities:
• Manage the complete order management process from receipt to invoicing
• Monitor order statuses and update customers on progress
• Maintain organized records of customer interactions and resolutions
• Provide KPI reports related to order processing
• Collaborate wit...