Customer Service Representative

WAYPOINT is a creative production company specialized in: Marketing Art, Collectibles and E‑commerce projects for mid‑size to AAA clients such as Skybound, Mattel, Konami, Blizzard, Pokémon, Bandai, Ubisoft and more.

MISSION

Do you want to be part of an exciting company focused on the video game industry? We are looking for a Customer Service Representative with strong communication and organizational skills. You will support our E‑commerce team by resolving customer issues.

Responsibilities

• Respond to customer inquiries via email with clear, timely, and empathetic communication
• Manage e‑commerce orders, including cancellations, address changes, shipping updates, and lost packages
• Use customer support platforms like Freshdesk or Zendesk to track and resolve issues efficiently
• Communicate with warehouse teams and external vendors to ensure smooth order processing
• Coordinate with international carrier...