Customer Service Representative 100% (6 months limited)

Our company is further expanding by setting up a brand-new manufacturing site located in Switzerland. In order to reinforce our Customer Service department in Brügg, we are currently recruiting a motivated colleague for the position as

Customer Service Representative 100% (6 months limited)

Your responsibilities

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders.
• Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable.
• Maintain contact with other departments to ensure customer requirements are fulfilled.
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers.
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.
• Process invoices and c...