Customer Service Represent (Santiago de Querétaro)

Mission: The position is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.

• Manage order and delivery
• Monitor execution
• Manage request
• Support sales
• Provide an excellent customer service
• Process OSDs and Corrections when needed
• Handle RGA claims, following Michelin's form and process overview
• Exceed service level to give an amazing experience to the customer; suggest alternative solutions for efficiencies and improvement of the process; share best practices across North America Sales Admin function
• Use work instructions and documents, keep them updated, execute published work methods with assigned customers, apply legal, fiscal and internal control rules; recommend actions and evolutions to improve efficiency, compliance and customer satisfa...