Customer Service Rep (Remote)

Elite Virtual Assistance (EVA) is expanding our support team for a rapidly growing network of Men's Health Clinics across the United States. These clinics focus on helping men improve their health and confidence through services such as testosterone optimization, weight-loss programs (including medications like Ozempic), and overall wellness coaching.

We are seeking a high-caliber Customer Service Representative with exceptional English fluency, strong professionalism, and the ability to manage a diverse set of responsibilities. This is a remote role based in Brazil.

Key Responsibilities

1. Customer Service & Appointment Coordination

• Answer inbound calls with empathy, clarity, and professionalism.
• Set appointments for new potential customers (warm and high-intent leads).
• Handle outbound follow-ups to support patient engagement and retention.
• Provide accurate information on clinic services and guide callers thro...