Customer Service Operations Team Lead

Gateway Search is proud to partner with one of the leading R&D and manufacturers of automation technology to bring on board a Customer Service Operations Team Lead based in Jakarta, Indonesia.

Role Purpose

The Team Lead is responsible for managing and optimizing the end-to-end Order-to-Cash (O2C) process, encompassing Customer Service, Order Processing, and Logistics operations. This role ensures seamless coordination across functions, delivering high quality customer experience, operational efficiency, and timely order fulfillment.

Key Responsibilities

• Lead and manage the end-to-end Order-to-Cash (O2C) process across Customer Service, Order Processing, and Logistics, ensuring seamless execution from customer interaction to final delivery.
• Ensure high-quality, responsive, and customer-centric service by providing accurate and timely communication on order statu...