Customer Service & Operations Analyst, Webchat

Cvent · Gurugram, Haryana, India

Location
Gurugram
Job Type
Full-time
Posted
June 04, 2026

Job Description

- Manage customer interactions via web chat and email support - Address and resolve customer concerns professionally - Escalate complex issues to the appropriate teams when required - Maintain high levels of customer satisfaction and service quality - Adapt to different international processes such as UK or global support - Meet individual and team performance targets

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