Customer Service Officer

Job Functions

The primary function of this role is to serve as the first point of contact for customers, ensuring accurate and timely entry of all orders into Newton. The role involves providing and processing information in line with customer requirements, while safeguarding the interests of the organization. Additionally, it supports the coordination of all Customs Declarations related to cargoes handled at the terminal. Given the 24/7 nature of terminal operations, this position may require working night shifts, flexible hours, and weekends.

Logistics

• Coordinate with customers and their nominated service providers to:
  • Receive, review and evaluate product handling information
  • ensure safe and timely execution of the orders
  • provide operational updates to clients on the status of the orders
  • provide accurate reporting related to product inventories
  • Verify accuracy of month end stock and pass necessa...