Customer Service Officer - UAE National Only

Purpose of the Role

To facilitate the VISA application process, handle front office and back office operations conducted at the respective Visa Application Centers (VACs).

Areas of Responsibility

1. Document scrutiny and collection of applications for visa processing.
2. Handle customer applicant queries personally or via email, telephone.
3. Handle cash and bank related transactions if assigned and ensure 100% accuracy.
4. Record and maintain all application data; ensure accurate, timely data entry into the system with zero errors.
5. Ensure all administration and logistics of passport delivery to consulate, applicant, logistic company, etc.
6. Maintain compliance to the standard operating procedures manuals etc. without deviation in process.
7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers.
8. Encourage applicants to pr...