Location
singapore
Job Type
Full-time
Posted
July 12, 2026
Job Description
Key Responsibilities
1. Customer Support & Inquiry Management
- Handle frontline customer inquiries via phone, email, WhatsApp, and physical walk‑ins in a professional, warm, and timely manner.
- Provide accurate product information and basic technical guidance on BUZUD medical devices (e.g., explaining how CGMS sensors track glucose or how to operate oxygen concentrators).
- Assist customers with order processing, product returns, warranty claims, and after‑sales support.
- Manage customer feedback, complaints, and service requests, ensuring efficient resolution within agreed company timelines.
- Accurate maintenance and updating of customer interaction records in the CRM system.
2. Retail Operations & Showroom Support
- Maintain an immaculate, welcoming, and premium environment on the showroom floor in line with BUZUD’s brand standards.
- Prepare, scan, and arrange display items daily for merch...