Customer Service Officer

Provide frontline customer support, interpret legislation, and handle inquiries on building matters via phone and digital channels.

• 4 months contract with potential extension - Starts 08/06/2026
• Brisbane CBD
• $51.52 per hour inclusive of super

  
Role Purpose & Key Accountabilities

As a Customer Service Officer, you will be the first point of contact for clients, assisting them with the interpretation of legislation and providing advice on building-related matters.
  
  
Key duties include:

• Providing information on licensing, renewals, home warranty schemes, and contractor compliance.
    
    
• Managing customer inquiries across modern contact centre technology and multiple digital channels.
    
    
• Displaying resilience and exceptional customer service when engaging with challenging customers.
    
    
• Please note: Du...