Customer Service Officer

Hoople · Hereford, England, United Kingdom

Location

Hereford

Job Type

Full-time

Posted

June 23, 2026

Job Description

Customer Service Officer - Community Wellbeing

Contract - Agency 3 months

Hours - 22.2 hours per week - 3 days per week to include a Monday and Friday 

Pay - £13.47 per hour

Closing - 28/06/2026

We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first-line support for safeguarding enquiries and helping to ensure that vulnerable adults receive the appropriate response and support.

Key Responsibilities:
Answering calls and taking messages as a first point of contact for safeguarding enquiries 
Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner 
Adding safeguarding referrals and inputting information onto Mosaic
Maintaining accurate case notes and updating relevant spreadsheets/systems 
Supporting with safeguarding correspondence, including outcome le...
        

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