Customer Service Officer – Forex

Superior People Recruitment · Chatswood, New South Wales, Australia

Location

Chatswood

Job Type

Full-time

Posted

July 04, 2026

Job Description

A leading global financial technology company based in Sydney, are seeking a motivated Customer Success Officer to join a dynamic foreign exchange dealing team.

Reporting to the Team Leader, you will be responsible for ensuring clients achieve their goals by effectively using products and services. You will act as a liaison between the clients and internal teams, providing support and insights to enhance customer satisfaction and retention.

Bilingual in English and any Southeast Asian language such as Mandarin, Vietnamese, Thai, Bahasa, or similar. 
Client onboarding: Facilitate a smooth onboarding process for new clients.
Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.
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