Customer Service Officer | Emirati Talent

Job Requirements

Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.

ROLE PROFILE

• Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.
• Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.
• Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
• Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.
• Assist with guest services including inquiries, compl...