Customer Service Officer

The Customer Service Officer will be responsible for handling client inquiries, managing orders, coordinating with internal departments, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to deliver high quality service standards.

Qualifications

• Bachelor’s degree in business administration, Supply Chain, or related field.
• Minimum of 2–3 years of experience in customer service, preferably within healthcare logistics, supply chain, or 3PL industry.
• Proficient in MS Office and ERP/CRM systems, with preference for experience using SAP.
• Strong communication and interpersonal skills.
• Strong knowledge of order management, inventory processes, and logistics operations.