Customer Service Office Manager

Employer

Employer Name: Saskatchewan Crop Insurance Corporation

What you'll do

• Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this 18‑month temporary term position is responsible for the leadership of two Customer Service Offices (CSOs) located in Assiniboia and Shaunavon.
• Provide direction and leadership to staff in both CSOs, including coordination of work and formal and informal coaching, performance management, mentoring, and training.
• Ensure effective delivery of program initiatives by implementing and enforcing program standards and changes consistently across offices.
• Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence.
• Provide technical agricultural information to staff and customers to respond to inquiries, solve problems, or provide training.