Customer Service Merchant Support

We're hiring 2-3 Customer Support / CS Representatives to join our merchant support team. This is a hands-on IC role, not a management or strategy seat. What you'll do: Respond to and triage inbound merchant issues across chat, Slack, and email — this is a low call-volume role (think 1-2 calls a month), so most of your day will be async, written communication. You'll resolve what you can and escalate cleanly when needed. You'll be working directly with US merchants, so clear written communication matters. Who we're looking for: High-agency, independent operators. People who pick up context fast, troubleshoot without hand-holding, and actively use AI tools to work through problems — whether that's prompting internal tools, Claude, ChatGPT, or similar to draft responses, diagnose issues, or speed up resolution. We'd rather hire someone adaptable and resourceful than someone with a long support résumé who needs everything spelled out. Must-haves: Strong written English (you'll be merchant...