Customer Service Manager

Location: Des Moines, IA | Corporate Office
Job Description PRIMARY FUNCTION:

The primary function of Customer Service Manager is to manage the Customer Service department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance.
Duties And Responsibilities
Manage and continually work on improvements with the PreBook freight process
Supervisor the soliciting and booking of additional freight
Manage annual reviews for all members of the Customer Service Department to ensure timely implementation and development on each individual
Ensure that the freight system is in equilibrium and in balance through the continual monitoring and management of saturation levels between geographical areas in the North American market
Manage the process for the Drop Yards daily lot checks and update of the TMS.
Ensure customer commitments are being met on a daily basis
Ma...