Customer Service Manager

Responsibilities:

• Ensure smooth day-to-day operations and consistency of best service attitude to clients

• Ensure the customer service team maintain good company image

• Improvise, implement, and propose to the improvement of work procedures

• Plan and conduct on-job-training for new employees and/ or existing team members

• Manage the Customer Service Team

• Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received

• Proper understanding of the industry and services provided, giving clients a clear information on what they require

• Deliver top-notch quality service to clients

• Ensure guidelines, policies and other procedures are aligned

• Managing incoming calls, and inquiries and handling complaints providing c...