Customer Service Manager, Msia & Spore

General responsibilities and activities include but is not limited to:

To ensure Customer service team carry out the customer service function by ensuring that orders entry, delivery management, invoicing and customer complaints are processed on timely manner at most cost-effectively, while maintaining company core value of unbeatable customer service.

Customer Service Manager has to ensure the team has efficient communication between customers and inter-department either via phone calls, email, WhatsApp or face-to-face in relation to a product or service.

Key responsibilities and activities including but is not limited to:

• Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.


• To ensure Customer Service team members understand and adhere standard operation...