Customer Service Manager

Description
We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm.


Responsibilities of Customer Service Manager:

• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.

• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.

• Coordinate work assignments and service requests using computer-aided dispatch tools to imp...