Customer Service Manager

Description
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment.


Responsibilities:

• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.

• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.

• Review invoices and related documentation, providing customers and internal teams with clear in...