Location
Australia
Job Type
Full time
Posted
June 05, 2026
Job Description
We’re partnering with an international blue-chip organisation in South Western Sydney to recruit an experienced Customer Service Manager to lead their busy customer service team. This is a high-profile role where customer service and operational excellence directly impact business outcomes.
About the Role
Reporting to senior leadership, you will be responsible for all aspects of order management, ensuring a seamless customer experience while optimising commercial results. You will lead a team of Customer Service Representatives (8) providing mentorship, guidance, and operational oversight, as well as driving process improvement, reporting, and system efficiencies.
Key responsibilities include:
- Overseeing order entry, deliveries, returns, credits, and customer inquiries via phone and email.