Customer Service Lead- FASHION

Customer Service Lead

Are you customer-obsessed with a passion for delivering exceptional service? We’re looking for a Customer Service Lead to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.

About the Role
As a Customer Service Lead you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Key Responsibilities

• Work in the customer service team, providing high levels of service across all channels 
• Develop and implement new customer service strategies to enhance the overall client experience
• Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses
• Work closely with sale...