Customer Service Hotline Assistant 19th Floor Taipan Office

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Service Hotline Assistant!

What is this role about?

The role is responsible for capturing and managing customer orders through various communication channels (hotline, mobile, SMS, and social media) and ensuring timely and accurate last-mile delivery of LPG products. The role also involves providing excellent customer service, resolving complaints, maintaining updated product knowledge, coordinating with internal teams (sales, operations, and delivery riders) and preparing sales reports. Ultimately, the coordinator serves as the key link between customer's and the company's sales and delivery teams, ensuring a smooth end-to-end order and fulfilment process.