Customer Service Generalist Role in Cambridge

Elevate customer experiences with SuperTrak as a Customer Care Generalist in Cambridge, ON. Act as the central point for orders and service coordination in a fast-paced environment.
This opportunity focuses on enhancing customer satisfaction through effective coordination and communication. As part of the Customer Care team, you’ll manage orders, facilitate installations, and support logistics. Your background in order management and proficiency with ERP systems will be vital in this role.
Key Responsibilities:
• Manage order entry and maintenance in ERP systems
• Ensure timely response to customer inquiries and complaints
• Coordinate service schedules and support visits seamlessly
• Handle customer shipment documentation and organization
• Generate reports related to order revenue streams
Requirements:
• Post-secondary education focused on Business or Operations
• Experience in order management and customer service
• Proficient in Excel and familiarit...